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Checking-In System At IGI Collapses, Delays Several Flights

PTI 17 Dec 2010, 21:24:38 IST
PTI
New Delhi, Dec 17: Several flights were delayed after the computerised system used for checking in of passengers collapsed for about an hour at the new terminal-3 of the IGI airport today.

"Computerised checking in system at terminal-3 of the IGI airport collapsed at around 4.30 pm and it could only be restored after an hour," an airport source said.

During this period, checking-in process of the airlines was badly hit and the exercise had to be carried out manually.

This led to delay in departure of over a dozen flights, they said.

Sources said the problem arose after CUTE (Common User Terminal Equipment) software, which helps streamline the reservation system at the airport and facilitates the checking-in of passengers of individual airlines from a common terminal, collapsed.

Confirming the system crash, DIAL said it collapsed at 4.25 pm and was rectified at around 5.30 pm.

"Due to IT network problem, at 4.25 pm systems at T-3, which include flight information display system and check-in counters, were down for one hour and five minutes," a DIAL spokesperson said.

"All systems have been restored and have been functioning properly from 5.30 pm onwards," he added. PTI