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Consumer Forum Orders Nokia To Pay Consumer Rs 21,000

PTI 10 Aug 2011, 21:24:53 IST

New Delhi, Aug 10:  Mobile phone maker Nokia India has been ordered by a city consumer forum to compensate a customer with Rs 21,500 for a faulty handset sold to him and the mental agony suffered by him in his bid to get it repaired.

“Till date (the day of judgment), the problem is not cured and the mobile set is with Nokia's authorised service centre,” a Delhi district consumer forum headed by its president C K Chaturvedi said, ordering the payment of compensation to Pahraganj resident Rohit. 

The forum ordered Nokia India to pay Rs 19,000 to Rohit as the cost of the faulty handset, a Nokia 5500, and asked its service centre Gulati Communication to pay him Rs 2,500 as compensation for harassment and litigation cost.  “Nokia and its centre are deficient in service and it seems that they were very much aware of the inherent defect of the phone. Complainant has lost faith in them and they are liable to refund the amount,” the bench said.

In his complaint to the Consumer forum, Rohit had said he had been facing problem with the functioning of the handset virtually ever since he bought it from a Nokia India's dealer at Karol Bagh.

He said he had visited Nokia's service centre repeatedly and was assured as many times that the problem would be set right but all their promises turned out to be hollow as the handset continued to function erratically. As the problem persisted, he paid Rs 565 and got its warranty extended by a year till January 13, 2010.

He told the bench that till now, the faults in the handset have not been rectified by the company and it is still in the custody of the service centre. PTI